Support

How can we help?

Having trouble or want to share feedback? We're here to help.

Contact

Email: kontakt@urbisoft.pl

Response time: typically within 2 business days.

When reporting an issue, please include:

Your iPhone model and iOS version (Settings → General → About)
App version (visible at the bottom of the Main Menu)
Whether VoiceOver or In-App Voice is enabled
What you were doing when the issue happened

Frequently asked questions

I'm a blind player. Where do I start?

From the Main Menu, open Tutorial first — it teaches every haptic pattern step by step. Then explore the Haptic Sandbox and Audio Glossary to learn the full vocabulary.

Haptic feedback isn't working.

Pulse Defense requires iPhone 8 or later (Taptic Engine). Check Settings → Sounds & Haptics → System Haptics is ON. In the app, Settings → Haptic Intensity should be above 0.

I lost my progress.

Game progress is saved locally per map. Resume points appear as "Resume: Wave X/Y" badges on the Map Selection screen. Reinstalling the app erases all progress (no iCloud sync in v1.1.9 — coming in v1.2).

VoiceOver isn't reading some elements.

Make sure you're running iOS 16 or later. If a specific button is silent, please email us with the screen name — we'll fix it.

Can sighted and blind players play together?

Pulse Defense is single-player in v1.1.9. Multiplayer is on the roadmap.

Is the game free? What do I get without paying?

Yes — Pulse Defense is free to download. Chapters 1–2 (6 maps and 7 towers) are fully playable at no cost, so you can experience the haptic and audio gameplay before deciding to buy.

What does the $4.99 purchase unlock?

A single one-time purchase, Full Game Unlock, opens Chapters 3–4 — the full campaign of 12 maps and 10 towers. There are no subscriptions, no cosmetics, and no ads. It also supports Family Sharing, so household members can play it too.

I bought the full game but it's locked on my other device.

Use Restore Purchases. It's available in Settings and on the unlock screen. As long as you're signed in with the same Apple ID, it re-activates Chapters 3–4 with no extra charge — useful after reinstalling or switching devices.

Is there a refund policy?

All purchases are handled by Apple. Refund requests should be made through reportaproblem.apple.com within 90 days of purchase.

Accessibility commitment

Pulse Defense is designed blind-first. If any feature feels excluding or confusing, that's a bug we want to fix. Email kontakt@urbisoft.pl with the subject line "Accessibility" and we'll prioritise your report.